La Vander Carpets FAQs

FREQUENTLY ASKED QUESTIONS

What types of carpets does La Vander offer?

Lavender Carpets FAQs: We provide a diverse collection of high-quality carpets, including:

  • Premium Turkish carpets

  • Modern styles with soft and neutral tones

  • 3D textured patterns

  • Cozy options for bedrooms and kids’ rooms

Are your carpets suitable for wooden or ceramic floors?

Yes! All our carpets feature an anti-slip backing, making them safe and ideal for use on ceramic, hardwood, parquet, and other floor types.

How do I choose the right carpet size?

Each product page includes a detailed size guide to help you select the best fit for your space. If you need personalized support, our customer care team is happy to assist you.

Do you deliver all over Egypt?

Sure. We ship to all governorates and cities across Egypt, including remote and rural areas.

How long does delivery take?

Orders are delivered within 3 to 5 business days after confirmation. You’ll receive a tracking number via WhatsApp or email once your order is dispatched.

What are your shipping fees?

  • FREE shipping on all orders above EGP 5,000 

  • For orders under EGP 5,000, shipping fees are calculated based on your location and shown at checkout

Can I return or exchange a carpet?

Yes, we offer returns and exchanges within 7 days of receiving your order, provided the carpet is unused and in its original condition. Please contact our support team to arrange a return.

What payment methods are available?

We offer secure and flexible payment options:

  • Cash on Delivery (COD) – available in most areas

  • Credit/Debit Card (Visa / Mastercard) via encrypted online payment gateway

  • Bank transfer – upon request

Do you offer discounts or promotions?

Yes! We regularly run seasonal offers and exclusive promotions. Follow us on Facebook and Instagram to stay updated on the latest deals.

How should I care for my carpet?

To maintain your carpet’s beauty and longevity:

  • Vacuum regularly to remove dust

  • Avoid prolonged exposure to direct sunlight

  • Clean spills immediately with a damp cloth

  • Some models are machine-washable (check product details before washing)