🔄 Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The carpet is unused, unwashed, and in its original condition

  • The product is in its original packaging

  • You can provide proof of purchase

Returns will not be accepted in the following cases:

  • If the carpet shows signs of use or damage caused after delivery

  • If more than 7 days have passed since delivery

  • Custom-size or clearance sale items (unless defective)

🚚 Return Process

To initiate a return:

  1. Contact us via WhatsApp or email ([email protected]) with your order number and reason for return

  2. We will arrange a pickup or provide a drop-off address, depending on your location

  3. Once we receive and inspect the item, we will notify you of the approval or rejection of your return

Customers are responsible for return shipping fees unless the return is due to:

  • A wrong item being delivered

  • A manufacturing defect or damage during shipping

💵 Refunds

  • Approved refunds will be issued to your original payment method or as store credit, depending on your preference

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

  • If paid via Cash on Delivery, refunds will be processed through bank transfer or store credit

🔁 Exchanges

Need a different size or style?
We’re happy to offer one-time free exchanges within 7 days of delivery (excluding clearance items). Exchange requests are subject to product availability.

❗ Damaged or Incorrect Items

If your carpet arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery. We’ll arrange an immediate replacement or full refund at no cost to you.

📩 Contact Us

For all return, refund, or exchange inquiries, please contact our customer care team: